Level 1 – Basic Remote IT Servicedesk Support (Frontline Support)
Provides initial troubleshooting and quick resolutions for common user issues remotely.
-
Ticket Logging - Password Resets
- Basic Troubleshooting
- User Guidance
Servicedesk
Our Servicedesk ensures quick resolutions, expert guidance, and real-time assistance
End-to-End IT Servicedesk Support
Our structured Servicedesk model delivers fast, reliable, and expert assistance
Level 2 – Advanced Remote IT Servicedesk Support (Specialist Troubleshooting)
Handles complex technical issues, software errors, and escalations beyond Level 1 support.
- System Diagnostics
- Software Fixes
- Incident Analysis
- Remote Repair
Level 3 – Expert Remote IT Servicedesk Support (Engineering & Escalation Support)
Delivers in-depth technical expertise, root cause analysis, and infrastructure-level problem solving.
- Root Cause Analysis
- Infrastructure Support
- Performance Tuning
- Advanced Escalations
How We Support You
Multiple channels to reach our expert support team
Phone Support
Speak directly with our expert technicians
24/7/365
Live Chat
Instant messaging support for quick resolutions
Business hours
Email Support
Detailed support via email ticketing system
24/7/365
Remote Desktop
Direct remote assistance for complex issues
On Request
Award Winning Support Why Choose Our Servicedesk?
Our dedicated support team is committed to resolving your IT issues quickly and efficiently, ensuring minimal disruption to your business operations
Average response time: < 5 minutes First-call resolution rate: 85% Multi-tier escalation system Comprehensive ticket tracking Knowledge base access Proactive monitoring and alerts User training and onboarding Detailed reporting and analytics 24/7 Support Badge
Round-the-clock support whenever you need us
Our Response Time
Guaranteed response and resolution time for all ticket priorities
Critical
Response Time
15 minutes
Resolution Time
4 hours
System down, major business impact
High
Response Time
30 minutes
Resolution Time
8 hours
Significant functionality impaired
Medium
Response Time
2 hours
Resolution Time
24 hours
Minor functionality affected
Low
Response Time
4 hours
Resolution Time
48 hours
General inquiries and request
Comprehensive Ticket Management
Track, manage and resolve all your IT issues through our advanced ticketing system
Ticket Tracking
Real - time status updates on all support requests
Knowledge Base
Self - service resources for common issues
Escalation Management
Automatic resolution for unsolved tickets
More Services
IT Consulting
We align technology with your business vision to drive growth, agility, and long-term success.
Software Management
We manage your business software from start to finish - keep everything running smoothly.
Data & Cloud
Optimize, automate, and secure your cloud infrastructure with ease ensuring seamless performance, scalability and protection